Incomplete on purpose

My experience with the YITH WooCommerce Membership plugin has been mixed. While the developers are responsive and helpful when issues arise, there are significant shortcomings in the product that make it difficult to recommend without reservation.

Positives:

1. Support Team: The support team, particularly Alessio and Carlos, has been patient and attentive. They’ve gone above and beyond to provide custom code and CSS fixes to address some of my concerns, which I greatly appreciate.

Negatives:

1. Lack of Core Functionality: Members cannot cancel or pause their memberships on their own. This is a basic feature that should be included in any membership plugin without requiring an additional plugin.

2. Dependency on Additional Products: The Membership plugin is heavily reliant on the premium version of YITH WooCommerce Subscription for essential functionality, such as managing recurring payments. This makes the Membership plugin feel incomplete, as you’re required to purchase two premium products to achieve what one should provide.

3. Unreadable Design on Black Backgrounds: The membership pages were initially unreadable on a dark background. While the issue was resolved with custom CSS provided by support, it highlights the need for better default styling options.

4. Duplicate Membership Entries Without Premium Subscription: Without the premium version of the subscription plugin, the system creates duplicate membership entries each month, cluttering the admin interface and making membership management unnecessarily complicated.

PROOF FROM THE DEVELOPER

“Hello there,I can understand your point of view and that you expect that feature by our plugin, but unfortunately it’s not in plan integrate what you ask in the next future. Using the plugin standalone user is able get access for a membership plan for the expected time, then a new order will be needed. The entire process can be managed automatically just with the premium version of YITH WooCommerce Subscription. We remain at your disposal for any additional question. Best regards,Alessio”

Conclusion:

The YITH WooCommerce Membership plugin shows promise but struggles to deliver a cohesive, user-friendly experience out of the box. It feels incomplete unless paired with additional premium purchases. While the support team is excellent and works hard to resolve issues, the core product needs significant improvements to justify its cost and utility.