Incompatible with AIOS

  • Resolved denizci88

    (@denizci88)


    2 weeks ago

    Hello,

    Hopefully, this message finds you well.

    Thank you very much for this great plugin. Unfortunately, it is incompatible with All-in-One Security (AIOS). When it is active, MainWP cannot connect to my website.

    Could you please advise me which settings of AIOS should be disabled?

    Thank you in advance.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Bojan Katusic

    (@bojankatusic)

    1 week, 6 days ago

    Hey @denizci88

    These are the likeliest security plugin settings that might interfere with the connection, so please see if they are enabled and try deactivating them temporarily to identify the cause:

    1. Cookie based brute force prevention
    2. Firewall allow list / Login whitelist
    3. HTTP Authentication
    4. Blacklists and lockouts
    5. Visitor/Site lockout
    Thread Starter denizci88

    (@denizci88)

    1 week, 6 days ago

    Hello,

    Thank you for your reply. I deactived them, but the issue is still in progress.

    Maybe we should accept “incompatibility”

    Thank you again.

    Plugin Support Bojan Katusic

    (@bojankatusic)

    1 week, 5 days ago

    Hey @denizci88

    We were unable to reproduce the issue with AIOS with those settings disabled.

    Can you establish a connection when you deactivate AIOS plugin?

    Also, please feel free to open a private Help Desk ticket and we will gladly look into this: https://mainwp.com/my-account/get-support/

    We have an internal tool that lets us see the response message from the Child site. Usually, it helps identify which security rule is blocking the connection.

    Thread Starter denizci88

    (@denizci88)

    1 week, 4 days ago

    Hello,

    Thank you for your suggestion.

    I have just registered to MainWP and submitted a ticket.

    Thank you again for your help.

    Best regards

    Plugin Support Bojan Katusic

    (@bojankatusic)

    1 week, 2 days ago

    Thanks for opening the Help Desk ticket.

    We were able to confirm that this was not a general incompatibility between MainWP Child and AIOS. The MainWP Dashboard server IP addre

    ss had been added to the AIOS Permanent block list. After removing that IP from AIOS → Dashboard → Permanent block list, the site reconnected immediately.

    For anyone else running into a similar issue with AIOS, please check:

    • AIOS → Dashboard → Permanent block list
    • AIOS → Dashboard → Locked IP addresses
    • AIOS → Firewall → Block & allow lists

    Even if the Dashboard IP is allowlisted, the Permanent block list can still prevent the connection.

    I’ll mark this as resolved.

Viewing 5 replies - 1 through 5 (of 5 total)

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