Check under Tools > Site Health to see if any issues are listed there.
Try deactivating all plugins just to test. Does it work then? If so, one of the plugins was the problem.
Thank you for your response. 2 issues are listed under sitehealth 1) you have plugins waiting to be updated and 2) you have themes waiting to be updated. I delibrately did not update my theme because when i tried updating it in the past it distorted the frontend so terribly that i had to restore back to the old version and still have to repair from the backend to restore the frontend to it’s original state
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@joey25zz Your other duplicate topic was removed. Please keep your topic here, you have a general problem and not a specific plugin one.
Hi @joey25zz,
Hope you are using the latest version of WordPress (7.0.3). Please share the following information; it will help us track the issue.
- Which theme are you using?
- Have you enabled WordPress Debug Mode? If so, is it showing any errors?
- Is there any difference in the results when all plugins are inactive? Take a full site backup (mandatory), deactivate all your plugins, and try to update your theme.
- Are you using any security plugins?
@mbigul thank you for your response. I equally reached out to the hosting platform and I am sure that the issue is from their end. I just saw a response that they have updated the plugins. When I logged into the backend , I saw that the plugins are updated but I now have 2 other plugins that need to be updated and I am still having the same issue. I have reached out to them again.
Hi @joey25zz,
You are welcome. Have you received any feedback from hosting on why this issue is happening? Please make sure your website is not infected with malware.
It may be similar to the following ticket:
https://wordpress.org/support/topic/site-no-longer-detects-updates/
@mbigul , thank you for yur response. I am yet to hear from them. As per https://wordpress.org/support/topic/site-no-longer-detects-updates/ I do not think that that is my case. I get notification of plugins that need udating and when I log in at the backend , i see all the plugins that are due for update. But when I click on the update button I get the error message mentioned earlier.
