inability to make a backup

  • Resolved aracyber

    (@aracyber)


    7 years, 2 months ago

    I have tried several times to make a backup and host it in google drive. The pluggin was working for many hours and blocked the entry to the worpress desktop without making a backup. The page is blocked and never ends, I managed to enter and deactivate it I want to know if this is due to the characteristics of my hosting.
    than you

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  • Plugin Contributor bcrodua

    (@bcrodua)

    7 years, 2 months ago

    Hi,

    To help us work out the cause of your problem, can you please send us a copy of the backup log?
    This log can be found in the Existing Backups tab of the UpdraftPlus dashboard.
    If you cannot access the UpdraftPlus dashboard, then you can find the log file in the ‘wp-content/updraft’ directory via FTP or your hosts’ file manager.

    Best Wishes,
    Bryle

Viewing 1 replies (of 1 total)

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