Hi @franbravoa,
Thank you for reaching out to us.
The error message “The post does not exist” typically occurs when the value entered in the comment_post_ID column of your CSV file does not match any existing post on your current WordPress site. Since the comments are from your old site, it’s likely that the original post IDs no longer exist in your current setup.
To resolve this please check the comment_post_ID column in your CSV file and update it with the correct ID of the post where you want each comment to appear on your current site. Once you’ve updated the CSV with valid post IDs, try importing it again — this should resolve the issue.
Hello, thank you a lot for your answer. I checked it and the post ID is correct…is the page where the customers use to write them comments, I have de page in the new site, with the same post number but it continue the message “The post doesn’t exist.”
Hi @franbravoa,
To help you better, could you please provide a sample of the CSV file you are trying to import (ensuring any sensitive data is removed)? Additionally, a screenshot of the import mapping screen you are using during the import process would be very helpful. You can upload the file to a file-sharing service like Google Drive and share the link here.
Hello, thank you for your answer, here you have the screenshot and pdf with the cvs content. https://drive.google.com/drive/folders/1dadk0gjS7czUDQAN5oQNOdUq3QoDsIJo?usp=drive_link
Thank you in advance
Kind regards
Francisca
Hi @franbravoa,
Thanks for sharing the link.
It looks like we’re unable to access the file from the shared Google Drive folder. Could you kindly ensure that the folder is set to “Anyone with the link can view” so we can access both the screenshot and the PDF.
Sorry for that, now you can try again 😉
Hi @franbravoa,
Thanks for updating the access permissions.
We were able to access the files successfully. However, we couldn’t reproduce the issue in our testing environment. To help us investigate this further, could you please share the Site Health Info from your WordPress site? This will provide us with more insights into your site’s configuration. If you have concerns about sharing your Site Health Info publicly, then you may likely share it via here.
