Import user to multisite

  • Resolved dextersuerte

    (@dextersuerte)


    5 years, 5 months ago

    Hi,

    I am using the plug-in importing my user/customer list to multisite. The import was successful but upon checking, the user roles was change to “none”. Could somebody check on this?

    Regards,

    Dexter

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    5 years, 5 months ago

    Hi @dextersuerte,

    We have checked the same in our test environment and were unable to replicate the issue. Is it possible for you to share the CSV file you used for importing? You may please remove the sensitive details of the users from the CSV and share it.

    You may please share the CSV by uploading to Google Drive or any similar service and sharing the link. Or else you may please send it to us via support.

    Thread Starter dextersuerte

    (@dextersuerte)

    5 years, 5 months ago

    Hi,

    The csv contains only basic information as stated on below example

    Sample CSV:

    user_login,user_pass,user_nicename,user_email,roles
    aaa.bbb@metroretail.ph,aaa.bbb@metroretail.ph,aaa.bbb@metroretail.ph,aaa.bbb@metroretail.ph,customer

    I will send also the same file in the support link.

    Regards,

    Dexter

    Thread Starter dextersuerte

    (@dextersuerte)

    5 years, 5 months ago

    Hi,

    I just submitted the files with the ticket no. 20273

    Thank you in advance.

    Regards,

    Dexter

    Plugin Author WebToffee

    (@webtoffee)

    5 years, 4 months ago

    Hi @dextersuerte,

    As mentioned in the support ticket, We tried importing your CSV file in our test environment and the customer role was imported successfully. Please try disabling all the plugins on your site except Woocommerce and try importing using the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)

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