Import File download failed

  • Resolved cinnamon6

    (@cinnamon6)


    1 year ago

    Hello.

    Recently, I have been unable to import the Royal Elementor Templates Kit.
    I get the error message “Error: Import File download filed.”
    https://postimg.cc/zVd09csy

    I had a similar problem before, and imported the xml for each template, but now it doesn’t seem to work.

    How can I import it?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Sophia Support

    (@marsismyhome)

    1 year ago

    Hi.

    Thank you for choosing our product.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from wordpress.org

    Kind regards, Sophia

Viewing 1 replies (of 1 total)

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