• Resolved Altaico

    (@altaico)


    Hi,

    after the wp last update when I send a newsletter the images are broken in gmail.

    Before that the plugin works fine.

    Can you help me to fix that?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    If broken means they are not shown at all, since Gmail download it self the images, probably your provider blocked them.

    Send a test newsletter at test [at] thenewsletterplugin.com I’ll ask to check it.

    Stefano.

    Thread Starter Altaico

    (@altaico)

    ok sent.

    I use a wp smtp mail plugin to setup the smtp server.

    As I said just in @gmail addresses I can’t see the images, they appear broken

    Thank you.

    Greetings.

    Plugin Author Stefano Lissa

    (@satollo)

    Yes, I saw, your server is probably blocking the image proxyng of google, for example

    https://ci6.googleusercontent.com/proxy

    You should check with your provider the server configuration.

    Stefano.

    Thread Starter Altaico

    (@altaico)

    ok i’ll check it.

    thank you.

    Thread Starter Altaico

    (@altaico)

    I have this recommendation,

    DMARC
    Action Recommended: It doesn’t look like DMARC has been set up on your domain (altaico.es). We recommend using the DMARC protocol because it helps protect your domain from unauthorized use.

    Is it the cause of the broken images in gmail?

    Thank you

    Thread Starter Altaico

    (@altaico)

    Also I have this problems just in the gmail app or in the gmail webpage.

    If I check the newsletter email with an email provider i can see correctly the images.

    Thread Starter Altaico

    (@altaico)

    What do you think?

    Thank you.

    Greetings.

    Plugin Author Stefano Lissa

    (@satollo)

    It’s not a matter of DMARC. Your server are almost surely blocking the google proxy.
    Images in email shown by google are proxed by google.

    Stefano.

    Thread Starter Altaico

    (@altaico)

    ok

    thank you.

    Probably it’s a matter of my wordpress, because the same smtp in another domain, works correctly.

Viewing 9 replies - 1 through 9 (of 9 total)

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