Image upload problems

C Thomlinson
(@c-thomlinson)

10 years, 1 month ago

Hello –

I have been gradually putting together a very basic history website using Word Press hosted on 123Reg.

I have recently been unable to load any more images – it gets to about 40% to at most 65% of the upload and then freezes. I upgraded my hosting package, which has made no difference, and I tried deactivating all the plugins, which also made no difference.

The images are large, but I’m on a professional hosting package, so there ought to be plenty of scope for this, and number of visitors to the site isn’t an issue – it’s really only for family use.

I don’t know what else someone may need to know to be able to advise, but please bear in mind I’m not at all technically minded. I’ve been able to manage all this fine to date with simple plugins, without being a techie, but am now completely stuck. I’m using the Twenty-Fifteen theme.

I have tried 123Reg and followed up the two suggestions they made – that is, deactivate plugins, and that maybe upgrade in case it was a storage issue. Neither has worked.

Help? 🙁

Viewing 5 replies - 1 through 5 (of 5 total)

beirdostudio
(@beirdostudio)

10 years, 1 month ago

Hello,

it’s most likely a PHP problem, go to the root of your hosting and look for a file called php.ini, if it’s not there, create it.

Open the file and add these lines to it:

upload_max_filesize = 64M
post_max_size = 64M
max_execution_time = 300

hope it helps.

catacaustic
(@catacaustic)

10 years, 1 month ago

When you say the images are large, just how large?

The two factorsthat matter are file size and pixels. A common issue is that the PHP processes can easily run out of memory when WordPress trys to create the various media files that are set.

As a (very) general rule for myself, I try to limit image sizes to 2,000 pixels and that seems to work well on the hosts that I’ve worked with so far. The reason I stick to this is that most HD screens are 1980 pixels wide, so uploading something at 2,000 pixels wide will cover most bases. Of course there’s always exceptions (I’m looking at you, iMacs…).

bmass
(@bmass)

10 years, 1 month ago

i got the same problem Thx @beirdostudio know its work
Christophe
(@xerkos)

10 years, 1 month ago
To know your php configuration, you can create a php file on your hosting directory and paste the following lines:
```
<?php
phpinfo();
?>
```
then access this file in your browser, you will get all the information about php.

as @beirdostudio said check the value of the following parameters
upload_max_filesize, post_max_size, max_execution_time

if the upload_max_filesize or post_mas_size have a value less important than your image size: you should change these setting to at least the value of your biggest image size (in MB)
Thread Starter C Thomlinson
(@c-thomlinson)

10 years, 1 month ago

Thank so much for these suggestions – I will look in to them over the long weekend.

On image size – I don’t know about pixel size – I’ve been going by Mb. WordPress media upload gives a max of 8Mb and the ones I’ve been trying to upload recently are about 1Mb. I’ll look at the pixels – thank you, though Ive been uploading a stack of these for some months and have only recently hit a problem. I don’t think I’m doing anything different on images atm, but it may be a cumulative thing, I guess. Thank you for the thought on this – I will definitely look at it.

With any luck, one of the kids’ partners who will be here this weekend will be able to help me look at this PHP issue – I’ve managed to avoid even peeking at code so far, though it sounds as though this may be were I have to start learning… I’m a bit old for this, but these helpful pointers have ‘almost’ given me the courage to try – thank you 🙂

Many thanks, everyone – your time and thoughts are very much appreciated.