Image upload button within Beaver Builder PageBuilder widget not working

Hi David,

That’s super. Here are steps:

• Open a page with Page Builder in edit mode you have the sidebar (flyover) menu on the right.
• Add a “text editor” module to a page by dragging over and placing.
• After you have dragged that over onto your page and placed it, a window opens titled “Text Editor Settings”. Click on the “Add Media” button above the text editing menubar (which is tinymce editor).
• After you click on Add Media, the window opens up for Insert Media. Now click on the “Upload Files” tab if not selected.
• Now click on the “Select Files” button. Nothing happens. Well nothing happened BEFORE i had the vendor turn off those two checkboxes… now it is working.

But anyway above is where i had the problem.
Let me know if i can be of any more help.
Peace,
Dan

• This reply was modified 9 years ago by Geoffrey Shilling. Reason: Fixed

Oops, i spoke too soon about it working with those checkboxes unchecked… now i can’t close the Add Media window with the X close button in the upper right corner. It just flashes and shows an X in the upper left for a moment, then nothing happens. Had to close the browser tab.

So i guess try Page Builder with those checkboxes off too.

Thanks!

Peace,
Dan

Hi David,

Just getting back to this (was throwing an event that consumed me for the last 4 days). So my vendor said they rechecked the two checkboxes. But the problem i was having when they were unchecked still persists (can’t close the Add Media overlay window by checking the box grey X in the upper right corner — it flashes a green background, our button highlight color, and then nada).

But i will answer your questions the best i can:

Q: I assume the “text editor” module is what you meant by the BBPB widget in your earlier posts.
A: Yes the Text Editor module is what i was calling the widget early on in the support thread.

Q: Have you tried using the “drag and drop” uploader instead of the “Select Files” uploader? They are somewhat different.
A: It doesn’t show up with the current MLA config settings, which appear to be with those two checkboxes off you mentioned. As i mentioned above, i asked the vendor to recheck them.

Q: Does the Select Files uploader work when you use the WordPress editor and Add Media popup?
A: Yes. When i am editing a post (not page) which does NOT use BBPB but does use the WP builtin editor, i can use the files uploader from within the Add Media popup (overlay) window.

Q: Are you running in a multi-site environment? You mentioned a “super admin” in an earlier post.
A: I do not know if my site is in a multi-site WP environment. I have heard of them but are rather ignorant. I will ask my liaison. The vendor is the only one with access to add plugins; i asked them to add MLA for our site due to it’s awesome capabilities that was just what we needed.

I will try to use developer tools to see if i get any more clues in this state.

At this time i can’t give you access. Maybe in the future.

But i should report that this support thread display has gone whacko. I would take a screen shot PDF and upload but i don’t see an upload feature. What is happening is that after my response that starts with “Hi David, That’s super. Here are steps:”, all the other responses are showing up as if in a sidebar on the righthand side of page in large font making it hard to read. This happens in Safari and Firefox. I looked at another thread with 11 messages and it doesn’t do the same thing. I don’t know if you can go in and edit the messages in a thread or not to see if there is some stray html code that is mucking things up. Thought you might like to know.

Peace,
Dan