Image Size

  • Resolved artemmirum

    (@artemmirum)


    7 years, 3 months ago

    Hello Support,

    I am using Woocommerce 3.5.4 and the newest Storefront Pro Theme, i simply cannot get my Images in the Shop to the right size its is blurry no matter which size i upload them. I cant change the Settings for the Images, in the Customizer under images options it only shows me the cropping settings. Please Help me.

    best regards

    The page I need help with: [log in to see the link]

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  • Plugin Support Fernando a11n

    (@fhaps)

    Automattic Happiness Engineer

    7 years, 3 months ago

    Hi @artemmirum,

    You’ll want to check what is the size of the image that is actually being displayed on the website (not the size of the image you uploaded).

    To do this, you can right-click on one of the images, and select to open the image in a new tab: http://cld.wthms.co/TESEij

    Then, on the new tab that was opened, check what the actual resolution of that image is: http://cld.wthms.co/4JmAaz

    I’m using Chrome on those screenshots, but the actual location of the options/information may vary according to the browser.

    It’s possible that the theme is configured to crop the images upon uploading, and the size of those crops might be too small for the spaces that the theme has designated for images.

    A third-party plugin like Simple Image Sizes can help you check what are the different image sizes for uploaded pictures, and you can also change them there.

    As a sidenote: You mentioned you were using Storefront Pro. Do you perhaps mean Proshop, the Storefront child theme? If you have an active license for this theme, and you keep having trouble, you can submit a ticket request at WooCommerce.com. Login to the account you used to purchase this theme there, and head to the support page:

    https://woocommerce.com/my-account/create-a-ticket/?form=ticket

Viewing 1 replies (of 1 total)

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