image optimization does not complete

  • Resolved ribu

    (@ribu)


    5 years, 1 month ago

    hi, the images of the content I posted recently are not optimized. the transaction has not been completed since yesterday. i have deleted it a few times and tried again, it doesn’t work.

    https://i.ibb.co/rdm6tQT/img.png

    how can i solve this problem?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support qtwrk

    (@qtwrk)

    5 years, 1 month ago

    Hi,

    Please provide the report number , you can get it in toolbox -> report -> click “send to LiteSpeed”

    also please make sure your REST API is working properly

    lastly , please click “clean up unfinished data” and send request again , see how it goes

    Best regards,

    Thread Starter ribu

    (@ribu)

    5 years, 1 month ago

    @qtwrk

    deleting and trying again doesn’t work. other sites on my server have the same problem. I sent you the data of my test site;

    Report number: MJPJIZAM
    rest api: {“_res”:”ok”}

    thank you.

    Plugin Support qtwrk

    (@qtwrk)

    5 years, 1 month ago

    Hi,

    please try this way

    1. clean up unfinished data

    2. destroy all optimized iages

    3. re-start it again

    Best regards,

    Thread Starter ribu

    (@ribu)

    5 years, 1 month ago

    @qtwrk

    Unfortunately it didn’t work.

    additionally trying these also didn’t work;

    refresh domain key
    cloudflare developer mode is turned on

    Plugin Support qtwrk

    (@qtwrk)

    5 years, 1 month ago

    please create a ticket by mail to support at litespeedtech.com , we will investigate it further

Viewing 5 replies - 1 through 5 (of 5 total)

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