Image hangs during loading

  • Resolved ladyjane76

    (@ladyjane76)


    6 years, 2 months ago

    Hi. We are trialing the free version. When going to the page with our draw attention image, the image hangs on loading. If you click refresh during the loading, the image and everything appears and works as expected. Can’t work out why it is hanging?? Any help appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Natalie MacLees

    (@nataliemac)

    6 years, 2 months ago

    Hello @ladyjane76 ,

    I’m sorry that you’re having trouble. It looks like your theme has some kind of lazy loading built into it that might be interfering with our plugin. Can you please check with the theme developer to see if there’s a way to disable that for specific images? I think if that gets disabled for the Draw Attention image, the image should load just fine.

    Please let us know if you need more help or if the theme developer needs any further information.

    Plugin Author Natalie MacLees

    (@nataliemac)

    6 years, 2 months ago

    @ladyjane76 I’m going to go ahead and marked this as resolved since we haven’t heard back. Please feel free to respond here if you’re still having issues and still need help.

    Thread Starter ladyjane76

    (@ladyjane76)

    6 years, 2 months ago

    Hi Natalie. You were absolutely right about the lazing load built into the theme. Thank you kindly for your help. Great plugin. All resolved!

Viewing 3 replies - 1 through 3 (of 3 total)

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