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Image data does not exist. Please re-upload the image.

  • When I load an image it says “Image data does not exist. Please re-upload the image.” although the image is there, so when I post using an image I dont have the option of reducuing the size.

    I have disabled all plugins yet problem persisits, anyone any ideas.

    My site is http://www.robin-cook.co.uk

    Thanks Robin

Viewing 15 replies - 1 through 15 (of 26 total)
  • esmi

    @esmi

    Forum Moderator

    Have you tried:

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    nope that doesnt seem to work, the image is there in media folder you kust get this message when you go to edit to select a smaller version

    esmi

    @esmi

    Forum Moderator

    Have you confirmed that the image and its smaller versions are present in the uploads folder using FTP?

    yes all the different sizes are in the uploads folder

    esmi

    @esmi

    Forum Moderator

    Have you manually checked each of the image files?

    yes I have, all sizes are there but do not show when you go to edit image in media lib, you just get the error “Image data does not exist. Please re-upload the image.”

    esmi

    @esmi

    Forum Moderator

    No. I meant download the images and try opening them on your computer.

    would you like to log into my cpanel and have a look, I have created a username and pword

    yes I have opened the images in Photoshop they are there

    esmi

    @esmi

    Forum Moderator

    This level of support is really beyond the scope of what we are able to provide in the forum. And you should never, EVER, give out access to your site or hosting control panel to just A.N.Random person on a forum.

    If you cannot manage to do yourself, perhaps you need to consider hiring someone to carry out the work for you? At least that way, you can check on their credentials first.

    esmi

    @esmi

    Forum Moderator

    Have you tried:

    – deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    – switching to the Twenty Eleven theme to rule out any theme-specific problems.

    resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    – re-uploading all files & folders – except the wp-content folder – from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

    yes sadly I have done all that, I will plod on and try other things

    esmi

    @esmi

    Forum Moderator

    It might be worth contacting your hosts to see if there are any security restrictions or configurations at their end that might be causing the problem.

    I will try, it only occurred yesterday for the first time, I am trying to backtrack to see what I may have done

    esmi

    @esmi

    Forum Moderator

    Do keep in mind that hosts often update a server’s configuration without telling you. So they might have changed something yesterday too. I had a similar problem with my own hosts some months back. A download management plugin that had been working fine suddenly started to have problems. After some digging, I contacted the hosts. Turned out they’d updated their firewall and got a little over-enthusiastic when blocking certain ports. They made some changes at their end and the problem was solved.

Viewing 15 replies - 1 through 15 (of 26 total)
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