IG posts feed not showing

  • Resolved ar2007

    (@ar2007)


    2 weeks, 1 day ago

    Hi,
    I created the IG posts feed a few months back, and pasted the shortcode on my homepage but for a few weeks, the posts are not showing up. Just the account name and link is showing, I disconnected my account and connected again- did not help.

    I would really appreciate it if you looked into this problem.
    Cheers! X

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    1 week, 6 days ago

    Hi @ar2007 ,

    Thanks for contacting us!

    I checked the feed on the homepage of https://creatingisfun.com/, but the Instagram posts in the feed appear to be displaying normally now: https://a.supportally.com/i/Rz8LB7.

    Are you still seeing any problems on your end? If you need any other assistance, please let us know.

    Thanks!
    Louis

    Thread Starter ar2007

    (@ar2007)

    1 week, 6 days ago

    Thanks for your reply, Louis! Yes, it is fixed now- I can see the feed from any other profile, but not when I’m logged into my dashboard, for some reason.
    Cheers X

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    1 week, 6 days ago

    Hi @ar2007 ,

    Thanks for the update! If you would like to check more on why it’s not working while you’re logged into your dashboard, we’d be happy to help further if you could submit a ticket through our website here.

    Thanks!
    Louis

Viewing 3 replies - 1 through 3 (of 3 total)

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