I need some help for install

  • Resolved xyftx2023

    (@xyftx2023)


    2 years, 4 months ago

    Hi,

    I’m having a problem activating wordfence for free, whenever I install WordPress by entering the licence key I got in my email in the backend, it prompts me to say that I’ve got an installation error please retry, how can I deal with this problem please?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter xyftx2023

    (@xyftx2023)

    2 years, 4 months ago

    An error occurred while installing your license key.

    Please try again. If the problem persists, please contact Wordfence Support

    Plugin Support wfmark

    (@wfmark)

    2 years, 3 months ago

    Hi @xyftx2023, Thank you for reaching out.

    Could you please try to deactivate and reactivate Wordfence from the plugins area of your site? This solves the issue for some customers.

    We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases, you will need to manually copy and paste the key from the email to complete the activation of  Wordfence Security.

    Aside from verifying that you did not copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

    In some cases, disabling caching plugins resolves the issue.

    Let me know how it goes.

    Thanks,

    Janet

Viewing 2 replies - 1 through 2 (of 2 total)

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