• I noticed a post made NOT by me on my social media, it came from my wordpress site. I cannot login to access my webpage and remove post or make any new posts, i have had to update my web hosting information as well as i was unable to get to my cpanel too. I do not know what to do, i tried removing cache, allowing cookies, requesting new password, nothing is working.

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  • David_G

    (@questas_admin)

    If you cannot get to your cpanel as well as your site, you should contact your host and start by resetting your password on your cpanel. The host should be able to help you reset your PW on your site as well.

    Thread Starter shannonleereid

    (@shannonleereid)

    I have had my cpanel reset and I can access that now. Still unable to login to wordpress and this the error i keep getting even after enabling cookies and clearing cache.
    ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.

    David_G

    (@questas_admin)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    I had the “cookies” blocked problem today and I fixed it. It turned out I had multiple problems – I had just uploaded a local WP to a test site and had to clean up some things.

    The first thing I did was search the forums putting the error message in the search box.

    Among the suggestions I found was editing the wp-config.php file and changing the debug parameter to true.

    This will show you detailed messages about any errors that are occurring. I made the change and the error messages lead me to the problem.

    If you have FTP access to the site, download the wp-config.php file to your computer. Open it with an editor and search for WP_DEBUG

    It will likely be set to false, change it to true, save the file, and upload it to your site.

    Then try logging in. You should see some messages explaining what is going wrong. Now, when I say “explaining” I mean that it will tell you about the errors but perhaps not at your knowledge and experience level.

    You might have to come to here and post a reply showing the error message.

    Also – Several answers to questions about this problem said to try renaming the theme’s directory. It is under the /wp-content/themes/ directory and then try logging on.

    It doesn’t matter what you rename it to, the intent is to cause WP to revert to a default theme when it can’t find the current one.

    If you are able to logon after renaming the directory, there is a problem somewhere in the theme – from there you’re on your own 🙂 You may need to for the message on the forums or post a question about it.

    Bob

Viewing 4 replies - 1 through 4 (of 4 total)

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