I cant download CSV or XML

  • Resolved yesidvargas

    (@yesidvargas)


    5 years, 7 months ago

    Hi, I cant download CSV or XML, When I inspect the page and try to download them, I get the error:

    <div class=”fm-unexpected_error_message fm-hide” style=”display: block;”><div class=”error inline”>
    <p>
    An unexpected error occurred while exporting data. Please contact 10Web Customer Care.
    </p>
    </div></div>

    How I fix it

Viewing 2 replies - 1 through 2 (of 2 total)
  • jeroen101177

    (@jeroen101177)

    5 years, 7 months ago

    Hi, I have the same problem. Can’t export any data from the submissions.
    Any luck or solutions already?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    5 years, 7 months ago

    Hello dear friends,

    Thanks for your inquiries.

    Can you please enter the WordPress admin area >plugins section and check which version of the plugin you use?

    The latest free version is 1.13.44, the latest pro version is 2.13.44. Please make sure that the plugin is updated.

    If after the update the issue won’t be solved, please try to deactivate your plugins one by one and check whether there is any conflict.

    Please get back to me with the results.

Viewing 2 replies - 1 through 2 (of 2 total)

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