I cannot log in as a user

  • Resolved selcuk76

    (@selcuk76)


    2 years, 5 months ago

    Hello. I started using a new theme on my site. However, when I try to log in to the new theme, it gives a warning that the username cannot be found or the username or password is incorrect. I saw that the Wordfence plugin caused this problem when I disabled the plugins. Can you tell me what setting I should change regarding this?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    2 years, 5 months ago

    Hi @selcuk76, Thank you for reaching out.

    I see you have a custom login page.

    Could you please confirm whether you have enabled the option “Enable reCAPTCHA on the login and user registration pages” under Wordfence> Login Security> Settings?

    This could explain your issue as our 2FA and reCAPTCHA features are only supported for the default WordPress/WooCommerce login and registration pages and may not work on custom versions of these pages created manually or by other plugins/themes.

    We have plans to expand our compatibility in the future, although we cannot commit to timelines here on forums.

    Thanks,

    Mark.

Viewing 1 replies (of 1 total)

The topic ‘I cannot log in as a user’ is closed to new replies.