I am Attach plugin payment woo payment.

  • Resolved adil12

    (@adil12)


    1 year, 6 months ago

    I have attached the WooPayments plugin, but it occasionally disconnects automatically.  credit cards, debit cards payment option disconnects? 2 or 3 day auto disconnect.

    • This topic was modified 1 year, 6 months ago by adil12.

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  • ckadenge (woo-hc)

    (@ckadenge)

    1 year, 6 months ago

    Hi @adil12,

    Thank you for reaching out.

    I understand you integrated WooPayments but are having trouble with it getting disconnecting automatically. This is quite unusual, but I’ll be happy to help you troubleshoot this issue further.

    Can you confirm that after integrating, you’re able to receive payments as expected before it automatically disconnects?

    In the meantime, please share with us the necessary information below for us to investigate the issue further:

    • System Status Report, which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs (if any) under WooCommerce > Status > Logs. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

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