HTTP Error 500

  • goomba71

    (@goomba71)


    9 years, 1 month ago

    Hello, I updated something last week, I honestly can not remember what it was I updated, I am not sure if it was the WordPress itself, or woo commerece, but I think it was one of the 2, is there somewhere i can look and see what I may have updated?

    Anyhow, ever since I did the update and log into the admin portion of the website, click on products, then if I click on “Edit” it takes me to a screen that says… HTTP ERROR 500.

    I have tried searching to try and fix the error myself, but honestly I am not sure I understand everything I am reading.I have tried clearing the cache, pushed Control F5 and all that kind of stuff, but it has not helped or cured the problem.

    I apologize in advance, I am not a website, admin, techy kind of guy, I am a Parts/Shop/Technician manager and this whole website has been pretty much put in my basket.

    Cheers & thanks for any help

    Alex Seath
    http://www.geco.ca

    • This topic was modified 9 years, 1 month ago by goomba71. Reason: thought of more to add
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  • Thread Starter goomba71

    (@goomba71)

    9 years, 1 month ago

    This morning I spoke to the company that host’s our server to see if they could help, they did a few things, had me do a few things, but nothing is being logged in the cpanel as to what could be causing the issue.

    Below is what he told me…

    I see nothing in the error logs, I do see the 500 error in the access log but no indicator of cause…since editing a post is a function of WordPress, it could be something with WordPress or a plugin you guys use.

    He turned on Word press debugging and had me try editing a product to see what happened, and I got a “Fatal Error”, and he said that tells you that it is something wrong with WOO Commerce.

    So Now I am not sure what to do 🙁

    Ciprian Ionita

    (@ciprian-ionita)

    9 years, 1 month ago

    It seems something must’ve gone wrong with the update of WooCommerce and the plugin files might have been corrupted or some of them are missing.

    You could replace the WooCommerce plugin manually, just download the plugin from the WordPress repository https://wordpress.org/plugins/woocommerce/, upload the zip file through cPanel > File Manager, unzip it there and replace the current files in the /wp-content/plugins/woocommerce folder, but make sure to make a backup of the current woocommerce folder.

    luckychingi

    (@luckychingi)

    9 years, 1 month ago

    Download WordPress and replace the wp-admin folder on your web server with a fresh copy and retry

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