HTTP 504 Error & Can’t access Dashboard-HELP!

  • irish2019

    (@irish2019)


    4 years, 11 months ago

    Desperate for help, please. I’ve been having website issues lately & logged into the dashboard last night to update a few things & the site randomly crashed. I can nt even access the dashboard and I’m beyond frustrated & don’t know what to do. I would greatly appreciate any help. Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    4 years, 11 months ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://codex.wordpress.org/Debugging_in_WordPress

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Amanda K.

    (@aoking)

    4 years, 11 months ago

    Have you tried to FTP into your files and remove all the plugins to see if that clears it up? A lot of the time, 500 errors are caused by a faulty plugin, or an update to one.

    Thread Starter irish2019

    (@irish2019)

    4 years, 11 months ago

    i dont know how to FTP into my files & I can’t access wp-admin. Help?

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    4 years, 11 months ago

    Contact your host for help using FTP to access your hosting account or accessing the file system through their control panel.

Viewing 4 replies - 1 through 4 (of 4 total)
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