Http 500 error when installing theme

  • Lymmhigh

    (@lymmhigh)


    13 years, 10 months ago

    Hi, I am reinstalling a theme I have had before but as it installs I get the http 500 error. I refresh and all ok but theme hasn’t installed. ?!
    Thanks

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  • Moderator t-p

    (@t-p)

    13 years, 10 months ago

    to start troubleshooting, try:

    -deactivating ALL plugins (yes, all) temporarily to narrow down the problem. If the problem goes away, re-activate them individually (one-by-one) to find the problematic plugin(s). If you can’t get into your admin dashboard, try resetting the plugins folder by FTP or phpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).

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