HTML in Notification Email Gone

  • Resolved lauriedebattista

    (@lauriedebattista)


    7 months, 1 week ago

    I have an email that goes out to anyone that registers for our event that has HTML with buttons, links, emails, etc. and everything was working fine for about 3 weeks until one day we got an email from someone who registered and said they didn’t get the information that was supposed to be in the email. So the below HTML was gone, and it just read – Registration Package, no link, plain colour, basically as you see it written in this sentence. What would cause all of this to just disappear and show the text without the HTML content. I have since put it back in but I am always checking it to make sure it’s staying the way it’s supposed to.

    <a href=”https://cornerstonenorthumberland.ca/wp-content/uploads/2025/08/WAM-2025-RegPkgUpdated.pdf&#8221; style=”display:inline-block; background-color:#6d1327; color:#fff; padding:12px 20px; text-decoration:none; border-radius:6px; font-weight:bold;” target=”_blank”> Registration Package</a>

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  • Plugin Support Amjad Ali

    (@amjadali688)

    7 months, 1 week ago

    Hi @lauriedebattista ,

    Thanks for reaching out!

    I checked your code, and it looks like the issue is with the quotation marks you’re using. In your HTML, you’re using curly (smart) quotes ” … ” instead of regular straight quotes ".

    HTML doesn’t recognize curly quotes, so the style attribute (and even the link itself) won’t apply correctly, which can cause the button/link to disappear or just show as plain text.

    Please try using this version instead:

    <a href="https://cornerstonenorthumberland.ca/wp-content/uploads/2025/08/WAM-2025-RegPkgUpdated.pdf&#8221; style="display:inline-block; background-color:#6d1327; color:#fff; padding:12px 20px; text-decoration:none; border-radius:6px; font-weight:bold;" target="_blank"> Registration Package</a>

    I tested it, and it’s working correctly, as you can see in the screenshot: https://a.supportally.com/i/JiLKkw

    Could you replace your current code with the above and let us know if it fixes the issue?

    Thanks!

    Plugin Support Amjad Ali

    (@amjadali688)

    7 months ago

    Hi @lauriedebattista ,

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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