• Resolved Tech4Eleven

    (@tech4eleven)


    I just installed this plugin and am testing it out. All received emails (both to the newly registered users and the site admin) are showing HTML code instead of it being parsed correctly. For example, the email that the admin receives after a user registers is like this in my inbox:

    <div class="rm-email-content-row"> <span class="key">First Name:</span><span class="key-val">Bruno Massey</span><br/></div><div class="rm-email-content-row"> <span class="key">Last Name:</span><span class="key-val">Lana Rodgers</span><br/></div><div class="rm-email-content-row"> <span class="key">Email:</span><span class="key-val">emailaddress@gmail.com</span><br/></div><div class="rm-email-content-row"> <span class="key">Phone:</span><span class="key-val">(123)234-9876</span><br/></div><div class="rm-email-content-row"> <span class="key">Would you be interested in speaking at a monthly meeting and if so, what topics most interest you?:</span><span class="key-val">Molestiae dicta mole</span><br/></div><div class="rm-email-content-row"> <span class="key">Would you be interested in giving an exclusive discount?:</span><span class="key-val">Yes</span><br/></div><div class="rm-email-content-row"> <span class="key">Please indicate the percentage, dollar amount, or other details of your exclusive discount</span><span class="key-val">Nostrum laborum offi</span><br/></div>

    The only thing that shows in the form’s email template under “New Submission Email Body” is {{SUBMISSION_DATA}}

    I have WordPress 5.3.2 and RegistrationMagic 4.5.9.3

    I have checked this same email in other email clients and it shows the same thing. Not sure if this is a bug that’s already been submitted but please help.

    [ Please do not bump. ]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RegistrationMagicSupport

    (@registrationmagicsupport)

    Hi,

    Please try deactivating all plugins except RegistrationMagic and check whether the issue still persists. If yes, we would require your site’s admin access details temporarily. Could you please share your site’s admin dashboard access by creating a new admin user with our support email address support@registrationmagic.com in order to allow us investigate this in detail.

    Thread Starter Tech4Eleven

    (@tech4eleven)

    Thanks. The issue that is causing emails to show code instead of supporting HTML correctly seems to be with the Post SMTP plugin (used for handling emails), specifically when “PostSMTP” is enabled for the mail type. When I switch the mail type to “PHPMailer”, the emails from reg magic display correctly. See this screenshot.

    https://www.dropbox.com/s/23g1pg1dh3vfa3f/regmagic-postsmtp.png?dl=0

    Plugin Support RegistrationMagicSupport

    (@registrationmagicsupport)

    Hi,

    It seems like the POST SMTP plugin is overwriting the content type for email. There is no option in “POST SMTP plugin” that allows sending HTML emails.

    Meanwhile you can go with “PHP Mailer” option in “POST SMTP plugin” for sending email.

    Thread Starter Tech4Eleven

    (@tech4eleven)

    Looks like Post SMTP is still showing code in registration magic emails only. Do you recommend a compatible SMTP plugin for WordPress?

    Same here… This seems like a pretty common issue, and a total dealbreaker for anotherwise fantastic plugin

Viewing 5 replies - 1 through 5 (of 5 total)
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