Hello @carlosendlich,
Unfortunately, the information provided in this thread in regards to the problems you are facing are insufficient for troubleshooting purposes and a possibility to understand the reason why this is happening on your end.
Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:
1. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the problem is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.
2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
You can upload your files using one of the following online services:
https://postimages.org
https://imgbb.com
https://loom.com
https://drive.google.com
3. Kindly provide us with your system environment information. If you’re running Elementor, navigate to Elementor > System Info in your WP dashboard.
You can send the information as code here or upload them to http://pastebin.com/ and get an exclusive link.
Before sending these, please make sure that:
Everything on your website is running the latest versions (WP, theme, plugins).
If possible, perform a basic troubleshooting checkup method and make sure the issue is related to our theme or plugin(s). To do this, deactivate all other plugins then activate them one by one and check for this issue. Continue doing this until you find what product is causing a conflict with our product. Then provide the details as explained above.
Note: if you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes.
Please keep us posted.
Thank you,
Best Regards
