How to install Beautiful Genesis theme

  • Resolved betsykendrickofficial

    (@betsykendrickofficial)


    10 years, 7 months ago

    Hello everyone, i’ve been using the wordpress for a while now, but I want to install Beautiful Pro theme that is from genesis on my website. But whenever I upload the beautiful pro theme, it uploads but never get activate. It gives some parent theme error. What could be the problem?
    Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    10 years, 7 months ago

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    http://my.studiopress.com/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

    Thread Starter betsykendrickofficial

    (@betsykendrickofficial)

    10 years, 7 months ago

    Thank you for such a fast reply James Huff. I will surely contact the studiopress for this. Hope they solve out my problem. 🙂

    Moderator James Huff

    (@macmanx)

    10 years, 7 months ago

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)

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