How to get best support

  • No3x

    (@no3x)


    8 years, 2 months ago

    I’m here to help you free and unpaid. I let you use this plugin without any claims. In return I insist on properly written support questions. That consist of:

    Situation
    What are you trying to do? Keep the description simple and abstract.
    Example: I try to view a mail by pressing the “View” button.
    Problem
    What problem occurs?
    Example: The detail view of the mail does not open.
    Expectation
    What was your expectation?
    Example: I expected to see a detail view of the mail.
    Need
    What do you think I should do?
    Example: This feature worked in version 1.7 but with the recent version 1.8 it is broken. Can you try to identify why it broke?

    Provide the following details:

    1. exact steps needed to reproduce your issue
    2. plugin settings
    3. plugin version
    4. WordPress version

    If a mail was not logged you have to provide the plugin name and the configuration and exact steps needed to reproduce your issue. I will not read documentations of plugins to configure them so that I can perhaps reproduce your observed behaviour. It’s just not feasible for me to spend so much time.

    Provide any information you might think is useful.
    If your issue is visual, note your browser and operating system and use images.
    If your issue is technical, note your server environment.

    If you find that it’s not an issue anymore or found an solution on yourself communicate it.

    If you follow this guide you will get fast and accurate answers.

    What happens if you hide information and don’t follow this guide?
    I will write an answer on the same level of unconcreteness.
    Q: Mails were sent but not logged.
    A: I will open my browser and look into the log and if the is an entry from yesterday I will become suspicious of your support question.
    Then I try to reproduce with the simplest method:
    – Install Quick Mail | Version 3.4.2 | By Mitchell D. Miller
    – Tools > Quick Mail > Fill in the form to send a dummy mail
    – Check WP Mail Logging for the log entry
    – Mail was logged
    Response: Nope, works for me.

    • This topic was modified 8 years, 2 months ago by No3x.

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