Support » Fixing WordPress » how to active my website

  • Couple weeks ago I try log on in my website and when I put on my username and password it says that my account is not active, which is troubling me is that a day before I did log on and I did some updates and now has being a month and I can’t move on with my updates. and I have wordpress.org and that guy Matt does not know how to help me either.

Viewing 15 replies - 1 through 15 (of 20 total)
  • Is your site healthcarenewyork.com? If so, that’s not a WordPress site. As for that guy Matt, is it anyone we know?

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    I’m sorry but I think you may be mistaken; this is the support forum for WordPress software. No one here can activate your account on your site.

    Do you mean your hosting account which is also not this place?

    No my website is healthcarenewyork.co and the designer that built used the free software and Matt is the guy that created the wordpress
    if you scroll down this page you see his name Matt second from top to button

    No not my hosting account I am talking about a place where you see the draft of pages that you put like home page, log in page, registration page and so forth, my hosting account it is at web.com
    and I have known that for quite some time.

    I can get to your login screen, it’s a WordPress 3.2 site. If you’re getting login messages telling you that your account isn’t active, that’s not something that comes with a core WordPress installation. Did you add some form of membership plugin?

    I see you have a login menu item but that takes you to a page about searches?

    Try here: http://healthcarenewyork.co/wp-login.php

    Your site is painfully slow, there seems to be something critically wrong with it, it could be a reason why you’re experiencing log in problems.

    I meant to mention that I first need to log in and them go to the dashboard page, and is the website it has being painfully slow and yes I have membership

    I just try the link that you post and did not work. I am still puzzle.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    The login link http://healthcarenewyork.co/wp-login.php works fine. Your webhost Web.com is incredibly slow; get them to help with that; the site speed has nothing to do with WordPress.

    I never meant to say that my website slowness is cause by or relate to the wordpress issues. My issue with the wordpress is that is not allowing me to get to my dashboard, and the dashboard that the link above takes me, it is not the one where I can update my pages, I have five live pages. I am still puzzle.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    You have to login to edit pages. Why does the login page not work for you?

    THE link takes me to a dashboard that it is not the one showing me the eight pages where I can edit, rewrite, delete and so forth that I had before. I do not know how else to explain. It’s driving insane,
    I am not having the help I should get from the wordpress. I decide build this website healthcarenewyork.co in 2012 through an Indian company that I me through the e-lance website, the Indians web designers used wordpress, my web host is web.com, and I felling even more frustrated because I keep explaining over and over again the same thing, and seems to be so simple and yet its getting so complicated. I start to have problems in April/20/2014. My website should be like craigslist, care.com, angie’s list a place where unemployees search for work.

    Moderator Mark Ratledge

    (@songdogtech)

    Forum Moderator

    The link takes me to a dashboard that it is not the one showing me the eight pages where I can edit, rewrite, delete and so forth that I had before.

    We have no way to find out where you were logging into before. A different domain?

    I am not having the help I should get from the wordpress…

    These are free support forums, staffed by volunteers. We can only do so much.

    My website should be like craigslist, care.com, angie’s list a place where unemployees search for work.

    This is something that your website builders are responsible for, not us. Sorry, but it sounds like your issues are more with them than WordPress itself.

    Where were you logging into in the past?

    THE link takes me to a dashboard that it is not the one showing me the eight pages where I can edit, rewrite, delete and so forth that I had before. I do not know how else to explain.

    Unfortunately, you will need to explain or we cannot really help you.

    Go here: http://healthcarenewyork.co/wp-admin/

    After you login, you’ll be at the Dashboard. Click on the “Pages” menu in the left. There will be the 8 or so Pages you have on your site currently.

    I think that some of you may be offended by or misunderstood what I am saying. I keep repeating the same thing about the my issues with my website, I never blame neither nor web.com your wordpress. I did get frustrated by the problem and therefore I did e-mail the Matt guy, I never offended him I request help, like I did in here, I send me a link that did not solve the problem as well advise me to take my problem to the forums. When I contact Matt was just last week, way after my ongoing issue. When some else mention a company I immediately picture employees, and when I mention that I wasn’t getting much help from the WP, I meant employees, not the folks in the forums. Actually I am getting much far, in here then with Matt.
    And if I offended some else my apologies, I also want to thanks those whom are trying to help me, and if any one needs to send me more detail info and do not want to put in public, my email address
    is [email address moderated – these forums do not provide support via email]

    And again,
    Thank you.

    esmi

    (@esmi)

    Forum Moderator

    When some else mention a company I immediately picture employees

    There are no WordPress employees. WordPress is free software and this free, volunteer-staffed forum is the only support resource available via wordpress.org. Whilst Matt did originally create WordPress, he now runs Automattic – a commercial company that is not directly related to wordpress.org or WordPress (the application).

    With regard to your site issues, no one else has access to your site (nor should you offer it to anyone freely), so we can only advise you. We cannot make any changes for you nor can we actually see within your admin area. Have you contacted your hosts about your site’s poor performance generally? You are already paying them for this kind of support.

Viewing 15 replies - 1 through 15 (of 20 total)
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