Hi, thanks for using Postman!
Looks like you are hosted with GoDaddy. Unfortunately there is no way to use a @hotmail account successfully there (nor Yahoo, nor AOL, etc). That’s because GoDaddy blocks the ports.
Your options are:
- create a Gmail address – this will work with Postman because it uses the Gmail API or
- create an email managed by GoDaddy, and name it after your site .. like pete @ gameratedgames.com
Thanks for the response.
However, I think you may have misunderstood what I’m asking?
I have an e-mail pete.rivers@gameratedgames.com and we have set up Postman using this. It works fine. BUT.
Our problem is when a new user registers with our site and ‘they’ have a hotmail account, postman shows that we have sent a confirmation with their new user name and password, but they aren’t receiving it.
That’s our problem.
Can you help?
Cheers
Yes, I made a bad guess that you were also using Hotmail. My mistake, I should have asked for your Diagnostic Data right away instead of guessing.
Looks like your problem then is a missing SPF on your domain. You need to add this record:
"v=spf1 a mx include:secureserver.net ~all"
Please follow the instructions at http://www.mail-tester.com/spf/godaddy to correct this.
Hi.
We tried v=spf1 a mx include:secureserver.net ~all and this didn’t appear to work.
However, we noticed that in the example provided the ‘a’ was missing:
v=spf1 mx include:secureserver.net ~all
We’ve tried this and will let you know.
Cheers
The important part is the include:secure server.net ~all, that tells the world GoDaddy is a permitted sender for your domain. Did you wait before testing? Changes to DNS can take a few hours to propagate worldwide. It should have worked.
Would you mind posting your info from the Postman Diagnostic Data menu?
Also could you check the copy of the unreceived email sent to a new user, in the Email Log, and confirm that the FROM address is in fact pete.rivers@gameratedgames.com and not anything else.
We waited 2 days before trying again!! Here’s the data you requested.
OS: Linux p3nlwpweb271.prod.phx3.secureserver.net 2.6.32-531.1.2.lve1.2.54.el6.nfsfixes.x86_64 #1 SMP Wed Apr 2 14:06:52 MST 2014 x86_64
HTTP User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/42.0.2311.135 Safari/537.36
Platform: PHP Linux 5.4.40 / WordPress 4.2.2 en_GB
PHP Dependencies : iconv=Yes : spl_autoload=Yes : openssl=Yes : php_sockets=No : allow_url_fopen=Yes
WordPress Plugins : Beaver Builder Plugin (Lite Version) : Font : Post Duplicator : Postman SMTP : Go Daddy Quick Setup : Search Engine Visibility : Sidekick : Under Construction Page : Widget Importer & Exporter : WP101 Video Tutorials : Yet Another Stars Rating PRO
WordPress Theme: Aaron
Postman Version: 1.6.5
Postman Sender Domain: gameratedgames.com
Postman Transport URI: smtp:tls:none://:@relay-hosting.secureserver.net:25
Postman Transport Status (Configured|Ready|Connected): Yes|Yes|Yes
Postman Deliveries (Success|Fail): 31|0
Postman Bind (Success|Fail): Yes|No
Postman Available Transports : SMTP (1.6.5) : Gmail API (1.6.5)
Postman TCP Timeout (Connection|Read): 10|60
Postman Email Log (Enabled|Max): Yes 10
Postman Run Mode: production
Postman PHP LogLevel: 40000
Your configuration above is perfect. Your SPF is correct. If you’ve looked at the sent email and confirmed that the TO: address is correct, and the FROM: address is @gameratedgames.com then, to the best of my knowledge, you’ve done everything you can correctly.
The only thing I can think of now is Hotmail has either your domain, or the GoDaddy SMTP IP on some kind of blacklist.
We need to overcome this problem as we suspect that the vast majority of persons registering with us will have a hotmail account.
My final recommendation would be to move your domain email from GoDaddy to a different email service provider, like Google Apps, Microsoft Office 365 or Yahoo Biz Mail. Personally, I’ve used Google Apps since 2009 myself and it’s flawless. Other options are Mandrill, Sendgrid and Mailgun. But, as a GoDaddy user, because how they block SMTP ports, I believe Mandrill and Google Apps are your only real options, as they can send mail via HTTPS.
Just so you know. GoDaddy cannot help as we have managed WordPress. It took an hour for them to tell me that they have no answer to our hotmail problem.
So it looks like the only answer is to move the domain email that you suggested. Irritating. But then that’s GoDaddy. Could have been worse! Could be a 1and1 account!! 🙂
