Horrid Support

  • aquariushs

    (@aquariushs)


    5 years, 3 months ago

    Nice plugin but the support is horrible. The “priority” support is super slow: 1 day per communication.

    Day one – I report issue
    Day two or three – I get response. They ask clarifying questions. I respond.
    Day 4 – ask if they received reply
    Day 5 – …

    If the plugin causes issues, you are on your own.

Viewing 1 replies (of 1 total)
  • Plugin Author NitroPack

    (@nitropack)

    5 years, 3 months ago

    Hi!

    Our team has responded to your ticket and they’re working on solving your issue.
    We apologize for any inconvenience caused.

    We’re always hiring and onboarding more support team members, but it takes time to train them to provide the best possible support. We appreciate your feedback and we’re working hard to ensure fast, high-quality support for everyone.

Viewing 1 replies (of 1 total)

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