HORRID HORRID PRODUCT

I am a premium/paid user and having this same issue.

I wrote the premium support but hope to get an answer.

Here is what I wrote:

Ok, so I was trying to log in to a DIFFERENT site on the multisite than this one to install Clean Talk actually. I got the password wrong like 3 times in a row and then ALL the sites on the multisite started blocking my device/IP address.

I tried to whitelist my IP address on ALL SITES of mine but still won’t let me in unless I spoof my IP address with a VPN. This should be something I can QUICKLY resolve when it happens. Also, what happens when my clients somehow trip this issue and get locked out?

I tried Clean Talk a while back, felt it was too aggressive but thought that was due to international users. It has been on the shelf (even though I continued to pay) and now I am trying to deploy it again for clients. But I need more control over NOT locking myself or clients out.

Also, why don’t I show up on the log? I feel like this is a huge issue because if it is blocking my IP address, this should IMMEDIATELY show up on the log that this is happening and the IP address so I can check it/fix it if needed.

The concept of all of this is sound but I can’t have a tool on websites that doesn’t give ME control of who is getting locked out and telling me IMMEDIATELY if it is locking someone out, why, and how I can quickly unlock them if CleanTalk is making a mistake.

Thanks.