• I recently switched all of my websites over to Better WP Security. That no was a BIG mistake!

    There doesn’t seem to be a day that goes by where I’m trying to troubleshoot login issues, however, today was the last straw. I have been completely locked out of all of my websites running Better WP Security, and I have spent over 3 hours trying to log in to one website without success.

    So, after 3 long, grueling hours, I have had to uninstall my entire WordPress website and reinstall via a backup.

    Horrendous plugin AVOID! I’m going back to the security plugin I have used for many many years without any issues…

    Don’t say I didn’t warn you!

    • This topic was modified 3 weeks, 6 days ago by MorphMan.
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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hey @morphman!

    I checked, and I don’t see a support ticket here or on our premium support system. We’d never want someone to spend AN hour, much less 3, trying to get back into their site.

    One of the things that does happen with a security system of any type is that you can inadvertently lock yourself out if you’re not careful. We’re always working to make it more clear how to avoid locking yourself out, for sure.

    If you do lock yourself out, there’s a simple fix that only requires file-system access: you can add the following line to the site’s wp-config.php:

    define('ITSEC_DISABLE_MODULES', true);

    Once you do that, it’ll get you back in with no problem, to be able to tweak the settings so that you are not locked out.

    It sounds like you’ve moved on to a different option, but if you’re willing to give us another try, we’re happy to help!

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