Historial order and coupons data log

  • Resolved landerop

    (@landerop)


    5 years, 6 months ago

    We have a WooCommerce shop on our site, version 4.8.0. Recently we experienced some weirdnesses, some customers who purchased a product with a discount (used a coupon) were complaining that when they got the “completed order” email the details were showing the full price without the coupon (discounted).

    Is there any way to know what happened? any kind of logs or historical data somewhere?
    Also, our coupon usage dissapeared from X to 0. How is that possible?
    I was checking logs and I can see this, from an order:

    “discount_total”: “0.00”,
    “discount_tax”: “0.00”,
    “shipping_total”: “0.00”,
    “shipping_tax”: “0.00”,
    “cart_tax”: “0.00”,
    “total”: “99.00”,
    “total_tax”: “0.00”,

    If you see the total is 99, but the order details shows this:
    “payment_method_title”: “Credit Card”,
    {
    “id”: 262486,
    “key”: “_stripe_fee”,
    “value”: “3.58”
    },
    {
    “id”: 262487,
    “key”: “_stripe_net”,
    “value”: “80.57”
    },
    Which is the correct charge: 84.15$

    Any idea of what happened?

Viewing 2 replies - 1 through 2 (of 2 total)
  • 3 Sons Development

    (@3sonsdevelopment)

    5 years, 5 months ago

    Hi @landerop,

    It would be good to make sure that nothing is unintentionally causing this. The best way to do that is with a conflict test where you disable all plugins except for WooCommerce and Stripe while switching to the Twenty Twenty theme. Then see if you can duplicate this behavior. If you can’t then that likely means this is happening because another plugin or the theme is modifying the order after the payment is sent to Stripe.

    To find out which one, switch the original theme back on and test again. Continue testing by activating the plugins one by one, testing after each. Once this starts happening again, the last one activated is likely the source of the problem.

    You may want to do this on a staging site with Stripe’s test mode to keep from disturbing your live site.

    Let us know what you find out.

    Thanks!

    Plugin Support mouli a11n

    (@mouli)

    5 years, 5 months ago

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please open up a new topic and we’ll be happy to help out.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Historial order and coupons data log’ is closed to new replies.