• Resolved annanerdgirl

    (@annanuttall)


    Help me please as I’m panicking big time.

    I have the Pandella theme and i was having problem that when I logged into couldn’t see my site so I couldn’t preview a post or anything. I submitted a support ticket to ask what to do about that.

    They replied back to say try to deactivate some plugins as that could be the problem. I started doing that and I logged out to see if I would help me.

    Now I can’t log back in. When i go to annanuttall.com/wp-admin and do my username and password It will come up blank. I tried refreshing nothing comes up and i even restarted my computer and nothing. I cannot get into my admin area.

    How do I get back in? My Jetpack notification came up saying someone from China logged in:

    A user with username “admin” who has administrator access signed in to your WordPress site.
    User IP: 188.138.204.7
    User hostname: 188-138-204-7.starnet.md
    User location: Chişinău, Republic of Moldova

    This is really bad, please how do I get this sorted and how do i back up all my posts? I sent another support ticket to the theme developer and waiting for a reply.

    I tried it on another browser. I really need help. How do I fix this?

    I really would appericate your help. Thank you.

    Kind Regards
    Anna Nuttall

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