trying to setup e-commerce has crashed my website

  • Resolved hkmurphyart

    (@hkmurphyart)


    11 years, 3 months ago

    [moderator note: topic title moderated – http://codex.wordpress.org/Forum_Welcome#Choose_A_Good_Topic_Title ]

    Greetings! I need urgent assistance, please! In trying to setup e-commerce on my website of hkmurphyart.com, I installed a shopping cart plugin for Woo Commerce, and it has crashed my website. Both the site itself and the WordPress Administration page for it are completely white, so I’m completely unable to do anything at all to resolve this myself. I would very much like to remove the shopping cart plugin and restore the site as soon as humanly possible!! Can somebody please help me?

    Logan

Viewing 4 replies - 1 through 4 (of 4 total)
  • CypressWebs

    (@jmeyer2485)

    11 years, 3 months ago

    Log in to your hosting account and delete the plugin.

    Thread Starter hkmurphyart

    (@hkmurphyart)

    11 years, 3 months ago

    The login I have is for the WordPress Administration site. That’s where I administer and configure plugins. That entire interface – as well as the website itself – are both completely WHITE. No options, no links, no text, no nothing. It’s as if the plugin introduced some kind of scripting error into the entire theme which has crashed both the site and the back-end admin page for it. That’s why I need to know how to remove the plugin outside of the WordPress Admin page.

    CypressWebs

    (@jmeyer2485)

    11 years, 3 months ago

    Like I said log in to your hosting, Godaddy, Blue Host, etc and delete the plugin from the directory.

    Thread Starter hkmurphyart

    (@hkmurphyart)

    11 years, 3 months ago

    Erik > Thank you for your suggestion. I was able to browse the file structure through my hosting company’s File Manager, located the E-Commerce PHP file, renamed it, and that took it out of the equation. Site restored. No longer on fire. Preeesh. 🙂

    Logan

Viewing 4 replies - 1 through 4 (of 4 total)

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