Hi,
Can you expand on “crashed”? has the app crashed or has your phone broke?
e.g can you open the app back up and try again?
If your phone has broke and now you’re unable to use the app you can login either via the emergency login URL if you made note of this (This can be found on the page you first scan to connect Keyy)
Or if you don’t have this then you can put the following in your wp-config.php file
define(‘KEYY_DISABLE’, true);
This will disable Keyy logins and you will be able to login with your username and password.
If it is an issue with the app could you also use the “report a problem” feature in the app so we can get the log files from the phone.
Best Wishes,
Ashley
Hi thanks for the quick reply!
My phone broke, but i didn’t know there is an emergency URL can i find this in the first activation e-mail?
I tried to connect using FileZilla but i can’t access that because one of my security plugins is blocking this. So i won’t be able to change it in there.
Update: I succeeded to login by disabling the plugin in direct admin.
But how can i enable it again on my new device without Key locking me out?
Hi,
Ok so you’ve logged in? and now have Keyy disabled
Before your phone broke did you export your key file?
If you did then you can just import that file on your new phone and continue using Keyy.
If you didn’t can you open up a re-establish identity request here
https://getkeyy.com/re-establish-identity/
Once we are happy your the account owner we can remove your public Key you will then be able to upload a new one and continue using Keyy.
Also here is the export/import guide
https://getkeyy.com/faqs/how-do-i-export-my-settings/
https://getkeyy.com/faqs/how-do-i-import-settings/
Best Wishes,
Ashley
Hi, thanks!
Yes i did disable it by placing (_) before the keyfolder in the direct admin.
The links provided are not working.
Best regards,
Dylan
Hi Dylan,
Sorry they seem to have picked up some hidden characters when I copied and pasted them these ones should work
https://getkeyy.com/re-establish-identity/
https://getkeyy.com/faqs/how-do-i-import-settings/
https://getkeyy.com/faqs/how-do-i-export-my-settings/
I see you just opened a re establish identity I will respond there.
Best Wishes,
Ashley
