Header picture doesn’t show on Customizer

  • dadams76

    (@dadams76)


    4 years, 2 months ago

    I have tried to go through paid support. It has been 1 1/2 weeks without a response.

    My problem is, I’m trying to upload a different header image and it upload. I’ve resized it to the correct size. I’ve reinstall WordPress and deleted all plugins. Please help me

Viewing 3 replies - 1 through 3 (of 3 total)
  • Abhishek

    (@abhikr781)

    4 years, 2 months ago

    Hello,

    I apologize for the trouble. If you are a paid user, please open a ticket by following the post.
    https://wordpress.org/support/topic/paid-customers-please-read-this-before-posting/

    Thread Starter dadams76

    (@dadams76)

    4 years, 2 months ago

    Thank you for your reply. I opened up a ticket a week ago today with my problem. I am never got a reply from Priority Support. This is why to the open forum, hoping that I would get some answers. I opened up another support ticket today hoping that I would get a response. If you have an answer for me. Please let me know.

    I played with my header picture with different sizes, with no results.

    Thanks

    Abhishek

    (@abhikr781)

    4 years, 2 months ago

    Hello,

    Apologize for the trouble again.
    Did you get any response on your ticket?

    For the issue, please share the related snapshot of the issue and website URL.

    In addition, Would you be so kind and go to Elementor > System Info and share the report with us so that we can take a look?

Viewing 3 replies - 1 through 3 (of 3 total)

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