• Resolved anand99

    (@anand99)


    the mobile header Elementor – Header, Footer & Blocks Template menu has crashed
    all these happened after wordpress 5.5 update

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @anand99,

    We’ve tried to check this scenario on our end and it seems to be working as expected.

    Could you please confirm once if you have EHF updated to the latest version EHF v1.5.3?

    Looking forward to hearing from you!

    Regards,
    Rahul.

    Thread Starter anand99

    (@anand99)

    i have deavtivated the plugin still some issues are there in the header but only after deactivating your plugin i was able to edit home page with elementor else shows critical error

    current version 1.5.3

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @anand99

    There could be many reasons for a critical error.

    This could also be due to a low memory limit issue. You would need to edit the wp-config.php file to increase the WordPress memory limit.
    
    Add this to the top, before the line that says, “/* That’s all, stop editing! Happy publishing. */”:
    
    define(‘WP_MEMORY_LIMIT’, ‘512M’);

    Apart from this, please flush the permalinks. refer to this doc: https://wpastra.com/docs/how-to-refresh-wordpress-permalinks/

    I hope that helps. Please let me know how it goes.

    Looking forward to hearing from you.

    Regards,
    Rahul.

    Thread Starter anand99

    (@anand99)

    It was already 512 mb,, the problem was solved when thee wordpress was downgraded to 5.4.2

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @anand99,

    This is really strange as the header is working fine at our end with WordPress v5.5 and v5.5.1.

    Could you please open a support ticket from our support portal so that we can take a closer look at this?

    Looking forward to resolving your issue ASAP.

    Regards,
    Prajakta

    Plugin Support Team Brainstorm Force

    (@brainstormteam)

    Hello @anand99

    Since we did not hear back from you for 30 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)

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