header logo always missing

Resolved anonymized-14293447
(@anonymized-14293447)

7 years, 1 month ago

I have had this problem since I installed the plugin. My previous post was closed and I need to ask again how to solve the header image missing. I always have the alt text and no image. Can it be something at server level?

Viewing 10 replies - 1 through 10 (of 10 total)

gonzalesc
(@gonzalesc)

7 years, 1 month ago

Hi.
Do you are testing it in the localhost? in localhost it doesnt work but in an external url yes.

Regards

Thread Starter anonymized-14293447
(@anonymized-14293447)

7 years, 1 month ago

I’m not testing it, I have been using it on live sites. The image is from the media-library. Is that what you mean? That I need to put the image in a folder and not pulling it from the media-library?

gonzalesc
(@gonzalesc)

7 years, 1 month ago

Hi.
Do you can take a screenshot about the URL logo in your email? and what is the URL real of your logo?

Regards

Thread Starter anonymized-14293447
(@anonymized-14293447)

7 years, 1 month ago

an image is this one, the url is this

but I have the problem on all my different websites

gonzalesc
(@gonzalesc)

7 years, 1 month ago

Hi.
Im testing it and the logo arrives good to the email:
https://prnt.sc/myegl7

Can you send us a screenshot like the one I sent you in that url? you must point to the logo to know which is the URL that arrives to the email.

Regards

Thread Starter anonymized-14293447
(@anonymized-14293447)

7 years, 1 month ago

you mean something like this?
Maybe the problem is in my server, because I don’t understand why all my sites are having the same problem. You can also see that this time, as I opened the email, the image was visible.
Weird

gonzalesc
(@gonzalesc)

7 years, 1 month ago

Well.. Gmail blocks the external images always, maybe it be the reason.

Regards
shadowsand
(@shadowsand)

6 years, 12 months ago
I have the same issue. i contacted hosting support and they say it has to do with the plugin’s code

Please make sure to change the settings of the email the way as they are there:

<img src="https://static.mydomain.com/images/logo.png"; alt="Logo" title="Logo" style="display:block" width="200" height="87" />

But make sure to update the details of your logo and domain name.

You can also check this link: https://stackoverflow.com/questions/21437916/html-image-not-showing-in-gmail

So can someone provide a solution on how to ensure gmail does not block the header image?
- This reply was modified 6 years, 12 months ago by shadowsand.
- This reply was modified 6 years, 12 months ago by shadowsand.
Thread Starter anonymized-14293447
(@anonymized-14293447)

6 years, 12 months ago

I don’t use gmail

Thread Starter anonymized-14293447
(@anonymized-14293447)

6 years, 9 months ago

if anyone is reading this, I still have this problem of the logo not appearing. Any new suggestion?

Viewing 10 replies - 1 through 10 (of 10 total)

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