Header is compressed on Paypal page

Resolved transcendthematrix
(@transcendthematrix)

7 years, 12 months ago

Hello
I’ve reached out to Paypal regarding this issue – they directed me to Woo forums.

The image (750x90px) that I load in the Paypal Express Checkout settings field shows the size of a logo, not a header. I was expecting it to show the full width of the paypal form that is sits above.

The example that paypal sent back to me shows a full width image across the top of their form.

I’ve confirmed I’m using an image that is 750x90px exactly.

Can anyone suggest what might be causing my image to shrink?

I am currently working in a sandbox environment with Paypal – I haven’t tested a live environment to see if there’s a difference. I’ll report back once done.

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Contributor

Hannah S.L.

(@fernashes)

Automattic Happiness Engineer

7 years, 12 months ago

Hey there!

I did some testing and see what you mean – this image should take the full width of 750px:
http://cld.wthms.co/xHFQZB

I’ve reported this as an issue in the Github repository:
https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/416

That being said, I don’t know how long a fix will take – this kind of branding doesn’t stop the plugin from working, so it’s often not a high priority.

Thanks!

This reply was modified 7 years, 12 months ago by Hannah S.L.. Reason: Added issue information

Thread Starter

transcendthematrix

(@transcendthematrix)

7 years, 12 months ago

Hello Hannah
Thank you.
Here’s the system report.
Scott


### WordPress Environment ###

Home URL: https://www.horsesforharmony.org
Site URL: https://www.horsesforharmony.org
WC Version: 3.3.5
Log Directory Writable: ✔
WP Version: 4.9.5
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.30
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.6.36
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.3.5
WC Database Prefix: wp_zc2ffaas06_
Total Database Size: 17.59MB
Database Data Size: 14.55MB
Database Index Size: 3.04MB
wp_zc2ffaas06_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
wp_zc2ffaas06_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
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wp_zc2ffaas06_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
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wp_zc2ffaas06_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB
wp_zc2ffaas06_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB
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wp_zc2ffaas06_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
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wp_zc2ffaas06_woocommerce_log: Data: 0.00MB + Index: 0.00MB
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wp_zc2ffaas06_followup_coupons: Data: 0.02MB + Index: 0.03MB
wp_zc2ffaas06_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB
wp_zc2ffaas06_followup_customers: Data: 0.02MB + Index: 0.06MB
wp_zc2ffaas06_followup_customer_carts: Data: 0.02MB + Index: 0.03MB
wp_zc2ffaas06_followup_customer_notes: Data: 0.02MB + Index: 0.03MB
wp_zc2ffaas06_followup_customer_orders: Data: 0.02MB + Index: 0.02MB
wp_zc2ffaas06_followup_email_coupons: Data: 0.02MB + Index: 0.02MB
wp_zc2ffaas06_followup_email_excludes: Data: 0.02MB + Index: 0.05MB
wp_zc2ffaas06_followup_email_logs: Data: 0.02MB + Index: 0.05MB
wp_zc2ffaas06_followup_email_orders: Data: 0.02MB + Index: 0.09MB
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wp_zc2ffaas06_followup_email_tracking: Data: 0.02MB + Index: 0.08MB
wp_zc2ffaas06_followup_followup_history: Data: 0.11MB + Index: 0.05MB
wp_zc2ffaas06_followup_order_categories: Data: 0.02MB + Index: 0.03MB
wp_zc2ffaas06_followup_order_items: Data: 0.02MB + Index: 0.05MB
wp_zc2ffaas06_followup_subscribers: Data: 0.02MB + Index: 0.03MB
wp_zc2ffaas06_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB
wp_zc2ffaas06_followup_subscriber_lists: Data: 0.02MB + Index: 0.03MB
wp_zc2ffaas06_layerslider: Data: 0.24MB + Index: 0.00MB
wp_zc2ffaas06_layerslider_revisions: Data: 1.50MB + Index: 0.00MB
wp_zc2ffaas06_links: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_options: Data: 0.77MB + Index: 0.08MB
wp_zc2ffaas06_postmeta: Data: 1.09MB + Index: 0.20MB
wp_zc2ffaas06_posts: Data: 0.22MB + Index: 0.03MB
wp_zc2ffaas06_rafflepro_tickets_customer_to_tickets: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_rafflepro_tickets_setting: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_rafflepro_tickets_winners: Data: 0.02MB + Index: 0.00MB
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wp_zc2ffaas06_term_taxonomy: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_tve_leads_contacts: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_tve_leads_contact_download: Data: 0.00MB + Index: 0.00MB
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wp_zc2ffaas06_tve_leads_form_variations: Data: 0.04MB + Index: 0.01MB
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wp_zc2ffaas06_tve_leads_saved_group_options: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_tve_leads_split_test: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_tve_leads_split_test_items: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_uap_affiliates: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_affiliate_referral_users_relations: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_banners: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_campaigns: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_coupons_code_affiliates: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_dashboard_notifications: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_landing_commissions: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_mlm_relations: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_notifications: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_offers: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_offers_affiliates_reference: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_payments: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_ranks: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_ranks_history: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_referrals: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_ref_links: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_reports: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_uap_visits: Data: 0.02MB + Index: 0.00MB
wp_zc2ffaas06_usermeta: Data: 0.01MB + Index: 0.02MB
wp_zc2ffaas06_users: Data: 0.00MB + Index: 0.01MB
wp_zc2ffaas06_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfBlockedCommentLog: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfBlockedIPLog: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfBlocks: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfBlocks7: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfConfig: Data: 0.38MB + Index: 0.01MB
wp_zc2ffaas06_wfCrawlers: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfFileChanges: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfFileMods: Data: 4.97MB + Index: 1.01MB
wp_zc2ffaas06_wfHits: Data: 0.47MB + Index: 0.08MB
wp_zc2ffaas06_wfHoover: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfIssues: Data: 0.00MB + Index: 0.01MB
wp_zc2ffaas06_wfKnownFileList: Data: 3.54MB + Index: 0.42MB
wp_zc2ffaas06_wfLeechers: Data: 0.00MB + Index: 0.01MB
wp_zc2ffaas06_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB
wp_zc2ffaas06_wfLockedOut: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfLocs: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfLogins: Data: 0.05MB + Index: 0.02MB
wp_zc2ffaas06_wfNet404s: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfNotifications: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfPendingIssues: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfReverseCache: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfScanners: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfSNIPCache: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfStatus: Data: 0.12MB + Index: 0.06MB
wp_zc2ffaas06_wfThrottleLog: Data: 0.00MB + Index: 0.00MB
wp_zc2ffaas06_wfVulnScanners: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

amn_exact-metrics: 1
attachment: 66
customize_changeset: 1
focus_area: 2
follow_up_email: 3
gallery: 1
handsome-checkout: 1
hrf_faq: 29
nav_menu_item: 21
page: 27
post: 12
product: 3
product_variation: 5
ris_gallery: 3
scheduled-action: 10
slide: 1
tbuilder_layout_part: 1
tcb_lightbox: 1
tve_form_type: 1
tve_lead_2s_lightbox: 1
tve_lead_group: 1
tve_lead_shortcode: 1
vc_grid_item: 1
wysijap: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (22) ###

LayerSlider WP: by Kreatura Media – 6.7.1
Caldera Forms: by Caldera Labs – 1.6.3
Duplicator Pro: by Snap Creek – 3.7.1.1
Email Address Encoder: by Till Krüss – 1.0.7
Google Analytics Dashboard for WP (GADWP): by ExactMetrics team – 5.3.3
Indeed Ultimate Affiliate Pro: by indeed – 4.1
Raffle Ticket Generator Gold - Woocommerce: by Web Services Ventures and wpraffle.com – 3.2.2 – Not tested with the active version of WooCommerce
SendGrid: by SendGrid – 1.11.8
Thrive Leads: by Thrive Themes – 2.0.34
Thrive Architect: by Thrive Themes – 2.0.33
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.14.7

WooCommerce Checkout Field Editor: by WooCommerce – 1.5.12
WooCommerce Email Customizer: by cxThemes – 3.18
Follow-Up Emails: by WooCommerce – 4.7.1 – 4.7.2 is available
WooCommerce PayPal Express Checkout Gateway: by WooCommerce – 1.5.4
WooCommerce Stripe Gateway: by WooCommerce – 4.1.3
WooCommerce One Page Checkout: by Prospress Inc. – 1.5.4
WooCommerce: by Automattic – 3.3.5
Wordfence Security: by Wordfence – 7.1.6
WP Disable: by optimisation.io - jody nesbitt – 1.5.20
WP Rocket: by WP Media – 3.0.4

### Settings ###

API Enabled: ✔
Force SSL: ✔
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #7 - /tickets/
Cart: ❌ Page does not contain the shortcode.
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #699 - /terms-faqs-privacy/

### Theme ###

Name: Rise Child
Version: 1.0.0
Author URL: https://TranscendTheMatrix.com
Child Theme: ✔
Parent Theme Name: Rise
Parent Theme Version: 1.300.13 – 1.300.14 is available
Parent Theme Author URL: http://thrivethemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: /home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-cancelled-order.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-failed-order.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/admin-new-order.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-completed-order.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-invoice.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-new-account.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-note.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-on-hold-order.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-processing-order.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-refunded-order.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/customer-reset-password.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-addresses.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-customer-details.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-downloads.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-footer.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-header.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-details.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-order-items.php
/home/horsesforharmony/public_html/wp-content/plugins/woocommerce-email-control/templates/emails/supreme/email-styles.php

Plugin Contributor

Hannah S.L.

(@fernashes)

Automattic Happiness Engineer

7 years, 12 months ago

Thanks for that system report! I’m not seeing anything odd, so then you can keep an eye on that Github issue to see what happens with it.

I’m going to mark this thread as resolved, as there isn’t anything else I can do from this end. If you have questions, your best option is to ask in the thread here:
https://github.com/woocommerce/woocommerce-gateway-paypal-express-checkout/issues/416

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Header is compressed on Paypal page’ is closed to new replies.

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