Header images not showing

  • jerryade33

    (@jerryade33)


    3 years, 11 months ago

    Hello. As described, the header images on my emails are not appearing. They seem to work perfectly within the edit preview and even on Gmail and Outlook, but not on iOS devices for some reason. No lazy loading plugins are being used to my knowledge, but I could really use some insight into what might be causing this issue. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    3 years, 11 months ago

    Some email platforms will prevent images from loading based on email reputation, is there an option to show images?

    If the images are working in gmail, then the issue isn’t with the HTML in the email it means the email platform that isn’t working is preventing it.

    However, with that said make sure you are using jpg or png images and that they are not large.

    Ben

    Thread Starter jerryade33

    (@jerryade33)

    3 years, 11 months ago

    Alright, thank you. I’ll take another look. What file size would be considered ideal?

    hannah

    (@hannahritner)

    3 years, 11 months ago

    Hey Jerry,
    As a general rule we recommend something like 1600px x 1600px.

    Kindly,
    Hannah

Viewing 3 replies - 1 through 3 (of 3 total)

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