Header disappeared

  • Resolved thomasspeedi

    (@thomasspeedi)


    2 months, 3 weeks ago

    Hi,

    I’m contacting you for an issue concerning a website created with the Neve theme.
    Since a few days ago, one of the websites using your theme have no header anymore. I tried to edit it in the Customize > Layout > Header, but nothing is happening. I also tried to disable the different plugins of the website to no avail.
    Could you help me with this issue ?

    Thank you for your support,

    Thomas

Viewing 5 replies - 1 through 5 (of 5 total)
  • rodicaelena

    (@rodicaelena)

    2 months, 3 weeks ago

    Hi Thomas,

    Can you please share the URL of your site so I can have a better overview of this?

    Thank you!

    Thread Starter thomasspeedi

    (@thomasspeedi)

    2 months, 3 weeks ago

    Hi,

    Certainly. It would be https://www.columbarium-cimtea.fr . Please check the inner pages. Thank you kindly for your support.

    rodicaelena

    (@rodicaelena)

    2 months, 3 weeks ago

    Hi,

    Thank you for sharing that. From the code, it looks like you are using the header from Elementor (or a plugin that is using Elementor), which is overriding the one from Neve.

    Can you please check that?

    Thank you!

    Thread Starter thomasspeedi

    (@thomasspeedi)

    2 months, 3 weeks ago

    Hi,

    That’s the case, but even by disabling it, and every plugins using it, the header doesn’t reappear on the content pages, and Elementor isn’t able to find the header either way.

    Do you have any idea what could cause this issue ?

    Thank you very much !

    rodicaelena

    (@rodicaelena)

    2 months, 2 weeks ago

    Hi,

    I see you are not using Neve anymore. Do you still need help with it?

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)

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