Support » Plugin: The Visual Editor » Having trouble installing Zedity Premium Version

  • Resolved sbryant011

    (@sbryant011)


    Hello – I am having a lot of problems with this plug in. Currently, it will not let me delete the free version because it says it is still active on the main site. So when I uploaded the Zip file Premium Version (which I have had to pay for twice for the same website), it gives me a fatal error message. Before all this happened, it was also the plugin that was causing issues with being able to resize images, I was receiving error messages. I love using this plug in, but I need it to run smooth.

    https://wordpress.org/plugins/zedity/

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  • Plugin Author Zedity

    (@zuyoy)

    Hello,

    Currently, it will not let me delete the free version because it says it is still active on the main site. So when I uploaded the Zip file Premium Version, it gives me a fatal error message.

    If you do not deactivate the Free version before installing the Premium version you get a fatal error. That’s normal because the two versions cannot be active at the same time: you just have to activate the one you want to use and deactivate the other (and you can switch from one to another any time you want). Please read the step-by-step instructions:
    https://zedity.com/blog/how-to-upgrade-from-free-to-premium-version/

    I have had to pay for twice for the same website

    Why?

    It was also the plugin that was causing issues with being able to resize images, I was receiving error messages

    What errors were you getting? Please send the link to a page with those errors.

    I love using this plug in, but I need it to run smooth.

    Thank you for loving Zedity. For any issue or help, you can also get prompt assistance by submitting a ticket for free here: https://zedity.com/support

Viewing 1 replies (of 1 total)
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