Support » Plugin: Comments - wpDiscuz » Guest comment error

  • Hello!
    When a user responds with a “Guest” to someone’s comment, for example, # 1 (the E-mail address input field is disabled), the author of comment #1 receives a notification that the site administrator has responded to him! Any user who responds to any comments from under the “Guest” is automatically transferred in the notification to the nickname in the administrator. How do I exclude the administrator’s nickname in notifications when commenting by unauthorized users?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support gVectors Support

    (@gvectorssupport)

    @litbes,

    We’ve just checked your website and don’t see such an issue. Please disable the “Use guest email to detect registered account” option and try to use the incognito mode if you’re trying to reply as a guest.

    Thread Starter litbes

    (@litbes)

    The “Use guest email to discover a registered account” option was already disabled before I wrote to you.
    The problem is relevant at the time of the comment in response to another comment: in this case, the user receives a notification that the “Administrator” responded. If the Guest writes a comment under the post, there is no such problem.

    Plugin Support gVectors Support

    (@gvectorssupport)

    The same with the replies: https://litbes.com/concourse/shorts-2-60/#comment-7936

    We’ve tried to subscribe to the comments and got the following email. Please see the screenshot:

    2021-03-22_15-58-56

    Thread Starter litbes

    (@litbes)

    I meant notifications that come to the user on the site, and not to the mail. The site has a notification system plugin installed, which worked perfectly with WordPress comments.
    And after installing wpDiscuz, notifications on the site began to come from admin, if a guest writes.

    Plugin Support gVectors Support

    (@gvectorssupport)

    Please to contact the notification system plugin you’re currently using with this question.

    Thread Starter litbes

    (@litbes)

    The notification system plugin works perfectly with the WordPress commenting system.
    And with your plugin, notifications about Guest comments come not from the guest, but from the admin. In this case, is the problem in the notification system plugin that I have installed?

    Plugin Support gVectors Support

    (@gvectorssupport)

    @litbes,

    It seems the plugin cannot handle the current user in AJAX request. We may only suggest you contact the plugin support with this question.

Viewing 7 replies - 1 through 7 (of 7 total)
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