Support » Plugin: Shapely Companion » Great Theme, but….

  • I think Shapely Theme by ColorLib is a solid well designed theme. Simple to use and provided all the design aspects of a site theme that I needed. I would give it a 4+ STARS with the one exception. The free version has a required credit in the footer which I did not want. In order not to show that there is a modest fee, and rightly so. I had NO problem with the modest fee and gladly paid. Over the course of the next three weeks and MANY emails, I waited for the code, and specific instructions on how to apply. The help desk either did not understand what I was asking or…? “Please send the code I paid for and specific written instructions on installation and use.” To which they seemed to answer every question I did not ask and never the one I asked. Never did receive the code, nor instructions. Yes, it was a verified sale – thank you from the ColorLib and tracking/conformation through PayPal. It was a perfect theme for small to medium sites, clean, well documented. Between myself, friends and family we have purchased at least 8 licenses of ColorLib competition — of lesser quality, (and more costly) but have learned how to work around the bugs.

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  • Hey there

    First of all, thank you for using our theme, sorry if we missed something but this is definitely not how we work

    “The help desk either did not understand what I was asking or…?” -Can you show me your topic on the support board? I can’t see it, I will try my best to help you but reviewing item with 3 stars without working with us I think not the best hoise, hope you understand us

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