Great Potential, Variable Execution

  • thecraggus

    (@thecraggus)


    3 weeks, 2 days ago

    The features and functionality, in theory, are great – perhaps the best in class.

    Unfortunately in practice, the behaviour is haphazard and unpredictable. Something that works fine for weeks will abruptly stop working fully and each patch or update is a crap shoot as to whether it will make things better or worse.

    Customer service and support has fallen of a cliff since they introduced a completely useless AI chatbot layer.

    Shame really.

Viewing 1 replies (of 1 total)
  • Plugin Support Leo

    (@leonard2015)

    3 weeks, 2 days ago

    Thank you for sharing your honest feedback with us. We are pleased to hear that you find our features and functionality to be best in class.

    We would like to clarify that the AI chatbot was never intended to replace our technical support team. Instead, we introduced it as a way to provide 24/7 assistance for general questions and immediate guidance, ensuring users have a point of contact at any hour.
    Rest assured that our support team is still very much here for you. You can reach out to us directly through our established channels: the WordPress Support Forum, the Blog2Social Community, or by opening a Support Ticket.
    How can I contact the Blog2Social Customer Support?

    We would love the chance to look into the specific issues you’ve encountered. Please feel free to open a ticket and provide further details so we can investigate this more closely for you.

Viewing 1 replies (of 1 total)

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