• Resolved webworq

    (@webworq)


    Hi team,

    I received this message when I try to setup the plugin?

    Looks like your site is having a technical issue with connecting to the Site Kit authentication service.
    To get more help, ask a question on our support forum and include the text of the original error message:
    google_sk_service_connection_fail



    “The request to the authentication proxy has failed with an error: request_failed Get help.”

    • This topic was modified 1 year, 2 months ago by webworq.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Thanks for reaching out @webworq. This message can occur if there is something blocking access to the Site Kit service. This could be at host or browser level. So we can determine more on this, please share the following:

    1. Your Site Health information. You can use this form to share privately if preferred. 
    2. When checking the Site Kit dashboard from a Chrome browser incognito window does the same occur? This can help indicate a browser related block.
    3. Do you see this message when attempting to set up Site Kit from this disposable WordPress site?

    Let me know if you have any questions with the above.

    Thread Starter webworq

    (@webworq)

    Hi Adam

    Form has been sent.
    Incognito doesn’t work either.

    And I do not see this when i’m trying to set it up.

    This is what is shown:

    “Looks like your site is having a technical issue with connecting to the Site Kit authentication service.
    To get more help, ask a question on our support forum and include the text of the original error message:
    google_sk_service_connection_fail

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @webworq Thanks for sharing the information. I don’t see anything that immediately stands out. Could you please try running through the troubleshooting steps here and let me know if you encounter the same error/warning at the same stage while in troubleshooting mode with just Site Kit active?

    In the meantime while you follow these steps, I will continue to run checks on my side and will update here if I find anything.

    Thread Starter webworq

    (@webworq)

    @adamdunnage unfortunately running in troubleshooting mode had no effects, and no other errors/warnings was encountered.

    Still same issue.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @webworq Sorry to hear that. Have you installed and activated the mini plugin as per the guide linked to next to the error? If not, please go ahead and install, before attempting Site Kit setup once more. Let me know the outcome of this.

    Thread Starter webworq

    (@webworq)

    @adamdunnage by installing that everything is working!
    Thanks a lot.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @webworq Delighted to hear that! Glad I could help you with this.

Viewing 7 replies - 1 through 7 (of 7 total)

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