Hi @rampeh,
Could you verify that your browser does not have any “strict” privacy settings, such as automatically blocking (tracking) cookies?
After confirming the above, please follow the steps below:
– Visit the front-end of your website in an Incognito window
– Click “Accept All” in the Cookie Banner
– Navigate to the back-end, Wizard > Cookies > Cookie Scan and run a new Cookie Scan. The “_ga” cookies should now appear in the scan.
– Navigate to Cookie descriptions and click “Sync with CookieDatabase”.
This should make the service and the related cookies appear on your Cookie Policy document. Please note that the Sync (in the Free plugin) is limited to once per week, so it might be that this weekly limit had already been reached and that it will appear on the next sync.
Kind regards,
Jarno
Thread Starter
rampeh
(@rampeh)
Jeee..nothing changed. This is not nice that you don’t mention: “so it might be that this weekly limit had already been reached” on your page or on the wizard.
Thanks: Raimo
The cookiedatabase sync runs once a week, or if there are new or incomplete cookies. More is usually not necessary, and would cause heavy load on the server.
Do you have any cookies in your browser at the moment? The scan will look in your browser for cookies, so first thing would be to perform an action on your site that results in an actual cookie.
Then running a new scan will find it.
Alternatively, you can manually add the cookie ‘_ga’. Then set it to ‘sync with Cookiedatabase’, then run a new sync.
