good but…(solved) great plugin

  • iltimpa2

    (@iltimpa2)


    1 month, 4 weeks ago

    I’m tryng this plugin and it runs good on 90% of my cases, BUT I’m having problems with a page setted as a vertical scroll and content organized by sections. Something goes wrong in this case and the page shows some “empty” space after scrolling up and down.

    • This topic was modified 1 month, 4 weeks ago by iltimpa2.
    • This topic was modified 1 month, 3 weeks ago by iltimpa2.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author christianzettinger

    (@christianzettinger)

    1 month, 4 weeks ago

    Hi @iltimpa2 ,

    thanks a lot for reporting this and for taking the time to test OneTap 🙂

    This actually sounds like a specific edge-case bug that we haven’t encountered internally yet.

    We’re happy to provide custom adjustments if something does not work optimally in a specific setup, and our support team can help here free of charge.

    Just send us a short ticket with the page URL and some details about the setup, and we’ll take a closer look: https://wponetap.com/contact-support

    Thanks for the helpful feedback! We really appreciate reports like this, as they help us improve compatibility even further.

    Best
    Chris from OneTap

    Thread Starter iltimpa2

    (@iltimpa2)

    1 month, 3 weeks ago

    thanks for your support. the problem was caused by the theme and not by your plugin.

    Many thanks

    Plugin Author christianzettinger

    (@christianzettinger)

    1 month, 3 weeks ago

    Hey @iltimpa2,

    thank you very much for the feedback 🙂

    Glad to hear the issue has been resolved.

    If there is ever anything we can help you with, feel free to message us anytime — we are here for you 🙂

    Best regards, Chris

Viewing 3 replies - 1 through 3 (of 3 total)

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